This policy was last updated on Feb 13, 2023.
"Fileglass" ("we", "us", "our") is the parent company of Vigilant Studios. "You" refers to anybody who has become bound to this policy, whether identified or not at the time.
Upon visiting our website, vigilantstudios.io (the "Website"), or generally, use any of our services (the "Services", which include the Website), we appreciate your trust in Fileglass. The data we collect will be explained here, along with how it's used, and what rights you have related to it. If there are any terms in this privacy policy that you disagree with, please don't use the service.
Fileglass may automatically collect information:
Our customer service solution is provided by Intercom Inc. Upon contacting sales, you become subject to Intercom's privacy policy.
To process contracts, Fileglass uses eSignatures.io. Upon reaching a sales agreement with us, your personal details, including billing details will be entered into our customer database. In addition, you will be subject to eSignatures.io's privacy policy
To process Vigilant Studios invoicing, Fileglass uses Stripe, a third-party payment processor. Your card number is encrypted and only the last 4 digits is shared with Stripe. Your card number is never sent to our backend and is rather processed directly via Stripe. This information is not public.
Aggregate information such as browser/system information, referrers, page visited, duration of visit and country may be disclosed to our analytics service to provide us insights on how users use our services and how we can improve them. Plausible Analytics is used on our landing page and dashboard. You can learn more about Plausible Analytics here. You may learn more about how Plausible processes data by visiting Plausible's information page. If you'd like to opt-out of analytics, you can install extensions such as Google Analytics Opt-out Browser Add-on.
In the event that a subpoena or legal order is issued to Fileglass, your information may be disclosed in order to fulfill any lawful obligations.
No information is disclosed otherwise to any other third-party.
Fileglass processes and stores user data solely on our main Frankfurt (Europe) database and is subject to GDPR regulations.
Fileglass uses Cloudflare for web security and DDoS mitigation on our website. All requests to Fileglass websites are proxied via Cloudflare, Cloudflare may collect data to provide mitigation and other services to us. You can learn more about how Cloudflare processes data by visiting Cloudflare's Privacy Policy.
Fileglass retains all collected user data, including uploads, until deleted.
Users may submit a request to privacy@file.glass to ask for a copy of or ask for removal of their data. Upon ensuring ownership of the referenced account, we will process the data request and email the user once the process has been completed.
Fileglass does not knowingly collect personal information from users under the age of 13 or under the age of digital consent in applicable countries. Fileglass is for users aged 13 and above. If you have reason to believe that a user under the age of 13 or under the age of, when applicable, a countries digital consent, has disclosed personal information to Fileglass, please contact privacy@file.glass. If we determine that we have been collecting personal information from a user as such, we will take steps to ensure that collection of the user's personal information is ceased and all data associated with the user is removed.
We reserve the right to modify or replace this policy at any time.
Continuing to use our service after the revisions constitutes your agreement to the revised policy. If you do not agree with the new policy, do not use the service.
If you have any general enquiries about this Privacy Policy, you can contact us by email at privacy@file.glass.